Return and Refund Policy

Return and Refund Policy

At GEARFRAG, we want you to be satisfied with your order. If you encounter an issue with your item, our team is available to assist you.

🔄 Right of Withdrawal

In accordance with applicable consumer regulations in the European Union, you generally have a 14-day period from the receipt of your order to exercise your right of withdrawal, without having to justify your decision.

To exercise this right, please contact us before the expiry of this period, indicating your order number and your wish to return the product.

📦 Return Conditions

To be accepted, a return should, where possible:

  • Be accompanied by your order number

  • Be returned in its original condition

  • Include the accessories and elements supplied with the product

  • Be properly packaged to avoid any damage during transport

Certain products may be subject to exceptions to the right of withdrawal provided for by regulations.

💰 Refund

After receipt and verification of the return, the refund will be processed in accordance with applicable regulations.

The refund will be made via the payment method used during the order, unless otherwise agreed with the customer.

⚠️ Damaged or Defective Product

If your product arrives damaged, defective, or does not match your order, please contact our customer service as soon as possible.

Please provide us with:

• Your order number
• A description of the problem
• Photos or videos of the product and its packaging if necessary

Our team will review your request and inform you of the procedure to follow.

📩 Contact Us

For any request concerning a return, refund, or defective product, please contact GEARFRAG via our contact form.

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