At GEARFRAG, we want your gaming gear to reach you as smoothly as possible. Below you’ll find everything you need to know about order processing, shipping and delivery.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.
Please note that processing times may be slightly longer during weekends, public holidays, promotional periods or periods of high demand.
DELIVERY TIMES
Estimated delivery times depend on your destination and the shipping method available for your order.
Most orders are delivered within approximately 6–15 business days after processing.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, customs procedures, public holidays or unusually high shipping volumes.
INTERNATIONAL SHIPPING
GEARFRAG ships to multiple countries and regions.
Available shipping destinations, delivery options and applicable shipping costs are displayed during checkout based on your delivery address.
International orders may be subject to customs procedures or local import requirements depending on the destination.
SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before you complete your purchase.
When a free shipping promotion or threshold is available, the applicable conditions will be displayed on our website or during checkout.
TRACKING YOUR ORDER
Once tracking information becomes available, you will receive it by email.
You can also visit our Track Your Order page to check the latest available information about your shipment.
Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.
MULTIPLE PACKAGES
Some orders may be shipped separately depending on product availability or the fulfillment location.
If this happens, you may receive more than one package and separate tracking information. You will not be charged additional shipping fees because an order is split into multiple shipments.
INCORRECT SHIPPING INFORMATION
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error after ordering, contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
DELAYED OR MISSING ORDERS
If your order appears to be significantly delayed or your tracking information has not updated for an extended period, please contact our Customer Support team.
We will review the available tracking information and assist you with the next steps.
NEED HELP?
Have a question about your delivery?
Visit our Customer Support or Contact Us page and include your order number so our team can assist you as efficiently as possible.
GEARFRAG — Gear Up. Frag More.