At GEARFRAG, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.
↩️ Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and accessories.
Before returning any product, please contact our customer support team through our Contact page.
📦 Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible and provide your order number along with photos or videos showing the issue.
We will review your request and provide an appropriate solution.
💳 Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional time to process the refund.
🚚 Return Shipping
Return shipping costs may be the responsibility of the customer unless the item received is damaged, defective, or incorrect.
Please contact us before sending any item back so we can provide the appropriate return instructions.
❌ Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, customization, or other applicable reasons. Any exclusions will be indicated on the relevant product page or communicated before the return is processed.
📩 Need Help?
If you have any questions about a return or refund, please contact us through our Contact page and include your order number.
GEARFRAG — YOUR GEAR. YOUR GAME.